It’s not the headache. I don’t know why they couldn’t have emailed me them as they always email me with offers. I offered them an opportunity to fix it by refunding those months and giving me the package at the price promised but they wouldn’t do it so I cancelled my service. You can take your DVR recordings on-the-go with the DIRECTV app, too. Same as Mike Matthews. Have been getting Sunday Ticket Max for about $100 each year which is a savings of over $200. I called them back and every retention department said there was nothing they could do. When you call the fraud number and go through all the ridiculous automated “to get you to the right department “ bullshit, it just sends you right back to square one with the same Non English speaking morons that can’t help you to begin with. We are very disappointed with Direct TV. I got all the details and he was very detailed and polite. Another time after that, I was told it might take 24-48hrs. HORRIBLE SERVICE!!!!! They only want to take your MONEY. The discounts I supposedly had ended with no forewarning. I had to spend over 2 hours on the phone with supervisor after supervisor in order to get my cancellation fee waved and to get refunded for the 3 months I wasn’t receiving cable but for which I was still paying. But if you’re looking for lots of channels, DIRECTV is the satellite service for you. The friend I’m living with now has a life expectancy of only 3-10 days. So they charged 200$ for the dish and 100$ for the box and only some signed up. How anyone can stand this after having DISH is beyond me, so few options, the ridiculous “go back” setting which seems to be like 3 or 4 seconds and no option to change it, the ridiculous fast forward – skipping instead of smooth, separate sign-in on useless app for DVR, then there is the seeming inability to watch your entire lineup on your mobile device, it just goes on and on where DIRECTV is deficient compared to DISH. So after 9 months of nothing being followed through with correctly based off what every manager and representative assured us about, we canceled. 1. Luckily, you don’t have to pay for the highest-tier packages to get the channels you want with DIRECTV. Worst Customer Service EVER! Also, for this upcoming season, Twitter will be live-streaming all Thursday night NFL games. Your article states there are additional fees for equipment with directv, however their website claims that all prices for packages include all equipment fees for up to 4 rooms of equipment. It’s unfortunate that you’ve had to go through the hassle already, but if you plan on staying with DIRECTV, our advice would be to clarify exactly what you need with a DIRECTV sales agent specifically regarding bedrooms and receivers, see if they’ll replace the current system with one that allows for individual watching in every bedroom. How can a senior citizen use this ridiculous design. They’re still advertising their 4k service and wireless boxes and convincing people to sign up for 4k services knowing full well that the service is not 100% operational. For this install I called their customer support, then chatted with a representative and clearly stated that we are renting, and only a chimney mount would be allowed. Yay for me! like about 100??? I even asked him the connection fees and what our first bill total would be. Puts me on hold and phone hangs up. You’ll get a complete list of sports channels if you go as high as the ULTIMATE package (especially if you want to watch your O’s, D-backs, or Yanks). This company sucks even more since AT&T bought them. So I called the Directv retention department again and “the best” they could do was $5 off, stating they couldn’t keep giving customers money off because it was training them to do this every year. Absolute worst experience I have ever had with a cable company… and we all know how low that bar is. we will help you to the full extent of our possibility. Most recently I wasted over three hours on the phone trying to get my Satellite hardware upgraded, and stayed home from work for their technician on three different days. Then they told me they will mail me instructions on where to return my boxes and I have to do so by May 16th, which when I called it was May 6th, if I do not return them by then I will be charged a large sum per each box, I asked them if I would even get the instructions by then and he said yes. So my bills were put on hold. Called back when we lost connection sadly guess what happened dept xfers all over again…WHAT A NIGHTMARE!!!! TERRIBLE SERVICE. There was no alternative for the first few years. I called this morning to find out she never noted my account with the facts that she promised no ETF. They said they could help me and knew connections in the escalation department, but that they couldn’t do this until a week later, 8/12/16. DO NOT SIGN A CONTRACT WITH THIS COMPANY. At its core, the Costco Auto Buying Program is a matchmaking service that dealers pay to get access to. Yes. I say that doesn’t make any sense, if I am guaranteed an upgrade in 3 weeks why not just do it now? I have been without cable since SEPTEMBER 17, 2016. I think it may be worth it to get out of our current contract for $220. We signed up for international and regular channels. Again made no effort to help. [protected] J jcarrick. So why is it that a new customer has to go thru all this treatment and why do I even have to wheel and deal for my gift card? I am a Cox Communications TV Customer. Do waste your $ with direct tv. That way you would have them saying the conversation is recorded and could argue that they have no proof of any contract at all,. He then tells me sorry the person who sold u this did it for the sale. Time 6 i get suprivisor Zack Y ( all he would give me) who tells me sorry nothing we can do. I called to inquire about purchasing 1 game or 1 team for te season and was told that it was impossible. 6 months later I got a letter in the mail telling me that if didn’t purchase one of their serivices that my bill would go up an additional $59 at the end of my first year. I’m so fed up. The first thing that irritated me about DirectTV was them not reusing equipment I already paid for. I called June 24th and was advised that network wasn’t part of my package and would cost me another $20/mo. Frontline customer service agents and their superiors are powerless to give resolution to problems. If you sign up for Directv at Costco AND you purchase a 30" or larger HDTV, they'll mail you a $200 Costco Gift Card. WORST COMPANY EVER… AT&T need to find somone else to partner up with instead of this idoit company. I cancelled Directv due to poor customer service. They really have horrible customer service.. when I signed up I was lied to and then when we had a problem, that was because of the guys instillation job, they wouldn’t be out for 8 days to fix, then said they would credit the account and never did. Prices higher in 2nd year. Never again. Now that they have relaxed their standards (yet still charge the same price), their value has dropped significantly. That’s a total of 15 STARZ channels (9 in HD) and 13 SHOWTIME channels (10 in HD) for only $13.99 or less per month for 3 months. They can pass me around and not help my problem, but they cannot silence my voice and my complaints, and I will be heard. Yikes! plus taxes and Regional Sports Fee w/24-mo. They refuse to budge on the price at all. I moved from North Carolina to Ohio and decided to try DirecTV. The one-year price increase is the worst part about DIRECTV, but it still has great service and selection. I had called the retention department a year ago and they gave me $60 off per month…pretty good deal but it lasted for a year and that year was up. I really don’t know what to add to this thread. How much storage does DIRECTV's Genie DVR have? Not everything at Costco is a good deal. When you shop at Costco, you know you’re guaranteed the highest-quality product at the best price. Top Answer. And keep in mind, you’ll have to pay installation and a monthly DVR fee for additional receivers if your daughter and son want one in their room. I told her despite not being able to understand the made up terminology on the bills, it was the several Direct TV agents that confirmed that internet was included. I work full time and the other part I try and tend to my Dad who’s in the hospital, so like encouraged by Direct TV I pay my bills online. That was literally her argument. She then said that the price was never $89 when it included internet. $600.00 cancelation fee. Does anyone have advice on how to handle this? And it’s got plenty of storage. https://www.satellitetv-deal.com/directv/deal.html, https://www.creditdonkey.com/directv-review.html. I was getting the runaround for 3 hours. They are the worst Crooks ever! Prior to being a TV and Streaming Tech Reporter for Reviews.org, she worked for NFL Network and The Alliance of American Football. Not happy! If so you should be able to get some sort of direct compensation. Pricing will vary based on various They then send your call up to another level of powerless people. So if that is the case, one of the bedroom TV’s would have to have its stream coming directly from the main Genie HD DVR running at the same time, otherwise you would have to order another HD DVR for direct programming. Worst company. Plus, they have no-contract options so you can pull the plug anytime without cancellation fees. Service is continually dropped, problems with the server, and crappy response times for service. I signed up for an $80 a month package, the cable bill has been over $150 each month. Customer service? Everything was great again right? If does not work with us. I had to call again. However, if you are out of contract or 2-3 months from the end of your contract, call in and ask if you can negotiate a new contract. DISH offers TV service nationwide, and is DIRECTV’s competitor. . On the day of installation, the technician told me that he WILL NOT install a dish using anything other than the DirecTV approved mounting systems he has in his truck. I stopped making phone calls and started using chat for help, and I’ll never go back. However, only four TVs—including the TV connected directly to Genie—can show live or recorded content at the same time. So I can’t post a pic, the package I purchased was the Ultimate package. The installer disconnected and moved my internet modem and home phone from another provider and it was not until after he left did I discover neither worked anymore. I called on October 6th to cancel because I knew my rate would nearly double in a week or so. DirecTV DOES NOT install on a chimney, or anywhere else their mount can’t be used. I just the prior difference waived because I was told $89 and now all together it’s about $178 a month. I cancelled my service and switched to a competitor and I’m VERY glad I did. To answer your question, no. He was an AT&T rep. “Genie can provide full HD DVR functionality and DIRECTV programming to up to eight connected TVs. I was a loyal subscriber for 15 years, watched their fees increase until they were not affordable. When DTV first came about, I was the first one to get it at my house. Can’t skip commercials, though there are very few of those to contend with. Until the day I received a bill from a collections agency for $30! There is also a monthly DVR service fee of $15 for the Hopper 3 (though there is often a $5/mo discount). Used to be a great company but AT&T has ruined it. I was read my terms and conditions and had money taken from my account. Said it was my fault for not paying my bill, but I was in the process of talking with them about restarting services. It seems each year we hear it may no longer be exclusive, like the NBA League Pass, but until that happens it’s a daydream for football fans. Okay, no problem. But, just as Blockbuster laughed at Netflix when Netflix wanted to be bought for 50 million….Hughes hesitated and did not trust the folks they hired. Here’s a plus: DIRECTV gives you free installation and free DVR service. Receive a $11.01 credit on your billing statement for a period of three months. I recieve an email stating by order was canceled. I called my credit card and they said otherwise. We found this information from DIRECTV’s FAQ section: I called the technician that installed it, doesn’t answer. Instead, they screwed up and now have a small market share. However, I find Direct TV to be worse. No way did I want another 2 years of lies, poor service, foreign operators that don’t listen but only can read script, etc. I’ve used their company for numerous years but I ended up canceling all my services with them because they can’t resolve any issues and they say they’re going to do something, but do not follow through with it. then we finally cancelled the service because we were so done with the whole experience. So the first problem, They tried to charge me $186.81 for my first bill when I was told it would only be $119. (like I said now that I know this price , I’m not trying to get it for less, I just want to cancel. ) -According to DIRECTV’s terms and conditions “If you cancel your order prior to installation, we will issue a full refund.” so if it’s already installed it may be too late to get a full refund. I had to wait one hour to speak to a manager who spoke broken English. One day we come home and our internet had been turned off. no recorded dates as well as no first aired dates? When I called direct tv for to cancel all my service due to the complete lack of customer service they provide they tell me it will be $480 because none of my issues were with my direct tv and that even though their installer broke and jacked up my other services, which they did acknowledge they did, they tell me it is not their problem because the tv service works. The direct tv draws too much on the internet and is causing me all kinds of issues. He saw the list of calls and the timeframe I was on the phone with them. Don’t be fooled. Directv is a joke. Turns out Verizon Fios is a far better service. She said buy it from them then, and refused to do anything to help. And you can save the chat transcript for later use, so there’s no “he said she said” type of stuff if the issue never gets resolved. I was raised in a family of five kids where “Costco Runs” (as we called them) were an institution. Meanwhile, customers are promised discounts to offset the discrepancies in service and we’re not getting them. They even offered to lower our whole bill down to $85 a month but we knew that wasn’t even going to turn out right with all the issues already. So I call the number … sorry sir you are not eligible there is no promotion and it will be $299. Disclaimer: The information featured in this article is based on our best estimates Oh yes they can. Direct TV can burn in hell. right…. But let us help you decide which package might be the chosen one: One of DIRECTV’s best features is its pretty awesome channel lineups. A few months ago I called to see if they could discount my monthly bill, now up to $120.00 with NO movie channels. IN actuality, it is amazing thatbDTV is as big as it is. Thanks for sharing that with us Ginger, Don’t assume. It does not offer individual flight bookings or a … They just pass you around from station to station and no one can offer any help on your problem. Scheduling conflicts are very frustrating. I have NEVER been late on a bill but quit autopay years ago since they were billing for things I never ordered. Plainly, if you’re looking for the best possible car deal, you shouldn’t expect it from the Costco Auto Program. At my job, we sell Direct TV and dish satellite antennas. Save your money, your time, and your sanity, go to cable. ). Contact her at chantel@reviews.org. So he said he would…. Wow, this company is fraudulent. This company sucks the consumer dry, has hidden fees and has very poor customer service skills. https://www.ripoffreport.com/reports/directtv-costco/nationwide/direct-tv-costco-ripped-off-by-direct-tv-with-no-back-up-from-costco-nationwide-1285036. Trying to get Directtv and ATT internet installed in my new house was a nightmare. I only lost some channels as they were suddenly no longer part of my plan. Directv is the worse. The best deal for you will depend on the channels and add-ons you want. If you want the basics, the ENTERTAINMENT package is for you. If you want it all, go for the PREMIER package. Compare all DIRECTV package deals. Which DIRECTV Packages include a reward card? We often include a reward card to sweeten our already sweet deals. Unfortunately, we cannot leave the agreement without paying 200 dollars. The channels were all garbadge except like five. I have been without my full service since November and all I get in response is that their engineers are still working on it. But is it right for you? So I said ok lets check other plans and options…. The rep I talked to hopefully did what I asked. Told by company that there is no way to verify us. But if they had been first into europe and bought up the rights to televise the soccer games….well, big money. She never clarified. Really? I was set up by noon the next day. They said they are not going to remove. Think I’m talking about weather? I think its bullshit that the celular companies got this crap going in the first place. Ok let’s go from the DVR main box and a standard box for my 2nd box and go to BOTH standard basic boxes w/out DVR… OK well you will have to pay for both out of pocket… $350+ for both YOU HAVE TO BE KIDDING ME! I had never even heard of the package. They advertised TV, 8 Mbps of internet (not a lot, I know but we don’t need much) , and a trial of HBO and showtime with the Sunday NFL package with a free Genie AND mini geni. CODES (8 days ago) Call (833) 972-1006 for the best DIRECTV packages and pricing. To put it simply, the more you can budget for your monthly satellite bill, the more sports channels you’ll get. The equipment went out on us tonight and the rep was very rude. Okay, cool, we call back (it is now been 4 days) and NO ONE TOOK NOTES and said they couldn't hold their promise they had previously made. I live in the sticks, so we are stuck between this terrible service or dish network. Beyond the price, though, most people will get what they want from DIRECTV. Someone came to install and after they left I turned the TV When I called to ask what we could do they claimed just to downgrade our plan. I have a hard time understanding how you’re still in business. When canceling, they told me they wanted my 10 year old hardware back and I needed to waste over an hour more of time taking it to the UPS store. I’m upset that I’m being charged separately when I was TOLD by several qualified Direct TV agents and yet she is saying I should not listen to Direct TV agents, that I should not pay attention to the online billing, that I should not pay attention to the online account with Direct TV or with Century Link but I should pay attention to the paper mail at my house that doesn’t list internet. I wish they would have honored what I was told over the phone! WRONG!!). Costco doesn't always have the best prices for computers, but the company is competitive, and you can sometimes find an amazing deal. I lose service every time there’s a cloud in the sky or a bird flies overhead! 90 % of the movies are not free! We got so frustrated after 8 straight hours of dealing with this on our Saturday, after 3 other incidents, we just gave up and settled for the only option they provided us, to wait another 2 weeks for a new technician to come out and install our service. Instead of me clicking down to the program I want, it moves up until it goes into huge highlighted box. It has gone to crap since AT&T bought it. Totally unacceptable! They actually sent the portion of the bill I refused to pay since they never corrected the billing to collections! I signed up for the choice package but, when I saw my first bill it included a sports package. It makes me want to We will be switching service and I will never use direct tv again. https://bestorderworld.info/direct-tv-costco-deals-2020.aspx, 20% off (1 days ago) Costco coupon codes can be redeemed at checkout, but you must have a Costco membership or a Costco Cash card purchased by someone with a membership to make purchases. Hello Angela, (Rude, condescending, inconsiderate, called me a liar, double-talked me, lied to me, insinuated that I cannot do basic math, I can keep going…) I spoke to a supervisor (of sorts) who refused to remove the charges and unless I could provide them with the teacking number this would go on my credit….really!!!! You get a free season subscription for your first year if you get the DIRECTV CHOICE package or above! But for sure they to cheap to pay anyone for incconvinience but charge to do installation at a high price and up there prices for tv entertainment and dont bother to show up. So I went back in to the store, (second time in the same month) They found two other people on the same account as me!! Months went by and no gift cards. 3. 17 of which i was hung up on by the system transferring me to a supervisor. plus taxes and Regional Sports Fee w/24-mo. I’m curious –with the new menu being universally despised– if you click “more info” on screen, you can’t see “first aired on” (date) info? I had the basic package for $39 then after one year it went to $70 I asked to reduce the price and they did for 2 months only then back to $70. COSTCO SHOP CARD OFFER: Limited Time Offer. And we always recommend printable/savable records of your order. If you're already a loyal Costco member — and plan to stay one for the foreseeable future — then the Costco Anywhere Visa® Card can be a good choice for Costco purchases, as well as gas and/or dining if you don't already have a higher-value card for those purchases (and you don't buy your gas at another big-box retailer). CODES (Just Now) DirecTV is a digital satellite TV provider. After 20 minutes she told me she was placing a “service call” for me. This is how they make there money, by ripping people off.. also the whole get a $200 dollar Visa card when signing up is a lie. When I call and complain they end up transferring me to other lines without providing an explanation and their supervisors click on me.I am going to have to call my credit card to dispute the charges and CANCEL the contract with these LIARS!! Absolutely HATE the new format. This company is a joke and wish I would have never done business with them. However, this didn’t happen. Apparently he forgot to inform me that two months were going to be in one bill, and I couldn’t get around it. This means you’ll have to pay up to $20 per month that is left on your contract. That being said, so far (knock wood) I have never had a problem calling and getting it back. Upon DIRECTV System activation, AT&T Reward Center will automatically send one (1) $200 Costco Cash Card to the name and address used to activate DIRECTV account. A wired baby monitor connection would not affect the signal. Melanie connected me to Eric the supervisor who put me on hold for another 6 minutes before, https://www.complaintsboard.com/direct-tv-supported-by-costco-called-direct-tv-costco-hotline-888-408-1134-c864850, CODES (5 days ago) RELATED: Things to Know About Costco’s Return Policy A Look at the Costco/DirecTV Synergy. We got the reward card (yay, right….) Or just make sure you budget so you won’t have to miss out on Raised by Wolves, Strike Back, or Billions. Promises made but after installation last week found out what I was promised is not actually included and will need to pay more to get what I was promised. And then those talented folks had to bang their heads against the wall as they attempted to comprehend the very….very….very…slow process of getting approval from Hughes. http://www.dcurbanmom.com/jforum/posts/list/429856.page, CODES (4 days ago) Direct TV supported by Costco — called direct tv / costco hotline. Geez, can you at least spare the 10 bucks for all the call backs we had to make! Hi Dave! I suppose they have some Arbitration clause, but there again, If you signed nothing, and it wasn’t mentioned in the call, I don’t believe its binding. Hey Tony, that’s unfortunate to hear. Their car-buying service (which is basically a set of relationships they have set up with dealers) focuses on great prices (of course) and ease of purchase. Installation took multiple attempts and they continued making brutal excuses why they didn’t show up. I got tired of the dance and offered a fair fee for two years which they refused. I ordered 5 receivers for our vacation home. I just got Direct Tv along with AT&T internet. They said 5 days before they can send anyone out this time. And guess what? They screwed the billing up from day one and never straightened it out then turned my service off and tried to extort me! How does a major technology and communications service provider just lose the connection 3 times during a service call? That “is not our policy”. I’m close to giving up tv completely . This price will NEVER go up. I have been a cellular customer of AT&T for 8 years and U-verse customer for about 2 years. DIRECTV’S ENTERTAINMENT plan includes the following: DIRECTV CHOICE plan includes the following: DIRECTV ULTIMATE plan includes the following: DIRECTV PREMIER plan includes the following: Guess what? Horrible experience I originally switched to Direct TV to get a bundle deal with internet and cable. I, too, was told that my package included internet, but when I called about it a few days after installation, the CS rep was adamant that this was not a service they even provided. The Capital One Costco card is my main card. I will never use them again and would never recommend them to anyone. Still it will be interesting to see who ponies up to be the new Costco cc provider. I fought with them for three month as they kept sending bills for service I didn’t have. Manager quickly changes her story to they can’t make any promises and I would have to wait and see in 3 weeks. The excuse was that due to the switch over from a Directv to AT&T system, it may take some time for the change request to work it’s way through the system. Next issue…. The only way to get resolution is to reach somebody in the executive levels. I said well I am going to call xfinity and order there service and the Direct tv representitive said ok I will connect you with the department to have the equipment sent back. Costco is a good place to stock up on the snacks that you know your household will go through quickly. Was automatically signed up for the season even though I didn’t want to because there were fewer than 5 games left. If I want to listen to music, I’d turn on the radio. I would like to have the new Genie for the 4k but the tradeoff just isn’t worth it for the horrible new on-screen display. We are diehard Minnesota Vikings fans, however me living out of the state right now prevents me from getting the games. Seriously, What???? When I told him I would I would switch providers he was smug and didn’t care. AND THEY EXCEPT ME TO PAY A DIME!? I call them again and tell the foreign lady I had cancelled this earlier in the day. Honestly if I could give this company negative stars, I WOULD. Totally agree! At 11:00 AM I tried to call Direct TV to see where my technician was. such a thing in my history she said no you are correct but still we show We are not out to screw you, I promise. No way would I pay $ 90 for it. Had they put equipment on everybodies house for free, the could have then collected monthly fees for years and years. A couple hours after I was told my upgrade had been cancelled I get a text message confirming tomorrow’s appointment. Constantly drops off. (3) I agree with someone else in these reviews about scrolling down through the recorded list. I ask for a manager. So I just got a new 4k TV with High Dynamic Range (HDR). The lady I spoke with said that they could do what I proposed. Seems like it should be illegal to advertise a package then add whatever “fees” they want to add. CHOICE staffer Kate. So I have to call and cancel this upgrade. They hide the fact these are discounts and your plan will jump on your next billing cycle on the 13th month. All Content © 2021 Reviews.org. Offer for customers that do not currently subscribe to both STARZ® and SHOWTIME®. No printing necessary. I regretted this the day they installed it. Ha! This one doesn’t, although you can search for it. If you sign up for Directv at Costco AND you purchase a 30" or larger HDTV, they'll mail you a $200 Costco Gift Card. If you can get past the odd limitations, there are clearly some impressive discounts to be had. With the mess you have made I doubt if you can hold me to my contract.
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